Collection: How does Just Audio's repair process work?
Bring your equipment in anytime during business hours (no appointment necessary). Click HERE if you are MAILING a repair to us.
Our address is...Just Audio
11615 Crossroads Circle
Middle River, MD 21220
There is a $100 diagnostic fee when you drop a unit off. This fee is non-refundable (it covers our technicians time diagnosing your unit) but is applied towards any repair cost.
Our staff will check your unit in and ask you a few questions regarding what issues you are experiencing.
Our technicians are running about 8 weeks before evaluation. Please also allow a few additional days for troubleshooting and parts research. Once diagnosed they will call you with an estimate for repair.
We offer a RUSH service in which your equipment will be looked at by our technicians for evaluation within 7 business days of drop off. This service is an additional $75 charge that is not applied to your repair cost.
We also have a large selection of pre-owned audio equipment available in store. If you bring in your broken unit we will give you 10% off any in store purchase and you will leave with a working unit!